All the necessary information for your stay, available services, frequently asked questions.
Faqs tourist rentals Roses.net
Frequently asked questions for our tourist rentals
Entry - Checkin
The key delivery hours are from 17 to 20 hours, however if you arrive earlier, please let us know and we will try to deliver the keys as soon as possible.
At the entrance, it is mandatory to present an identity document for all those over 14 years of age.
The remaining payment must be made before arrival, you can pay by cash, credit card (may incur a 1% supplement) or bank transfer 48 hours before arrival.
Upon arrival, you must pay the deposit established in your contract, only credit card accepted.
Departure - Checkout
The departure of the accommodation is before 10 am, in low season it is possible to leave later according to availability.
The keys are delivered to our offices, in the event that they are closed, you must deposit them in the office mailbox.
The final cleaning is included except the cleaning of the kitchen, dishes, utensils etc ... you must empty the fridge and throw away the garbage.
The deposit is unlocked 48 hours after departure, some banks may retain the collection for a longer time, contact us if after 7 days the deposit has not been unlocked.
We have 24-hour emergency numbers, they are considered emergencies and they can call the emergency number when:
You can not access the apartment, in the case of leaving the keys placed on the door the action of a locksmith will be necessary, the minimum price is from € 60 to € 120. In the case that you cannot access due to a broken lock or a malfunction of the lock, it will not have any cost.
It has no water, electricity or gas.
You have a water leak in the apartment.
Any other cause that prevents you from occupying the apartment in habitable conditions.
Call during office hours from 9 am to 8 pm
TV does not work, lights out, some appliance does not work.
To report damage to the apartments that does not require repair during your stay, please use the repair sheet that we gave you at check in.
WIFI does not work.
I don't know how TV or appliances work.